play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 7667494521
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely log in without needing a password or email. This convenient method allows you to easily access the app with just your mobile number.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal. If you still encounter issues, wait for the OTP to be sent after clicking "send", and if it doesn't arrive, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If you've changed numbers, send your updated KYC details to customer support via email to facilitate a smooth account transfer. This will enable you to access your account without any issues.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, please uninstall the app from your device and then download the latest version. Once you've installed the updated app, you can log in and start playing without any problems. This should fix any issues you were experiencing.
Q1: What is the minimum withdrawal amount in the play exchange?
This app allows withdrawals of a minimum Rs. 100, which is higher than what other apps offer. However, you can only withdraw earnings from gaming activities and not bonus amounts. Your withdrawals will be based on your actual gaming earnings.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in the app, which should include saving your Aadhar card, UPI, and bank details. This information is necessary for verification purposes. Failure to do so may prevent you from accessing the app's full functionality.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, there may be instances where payments are delayed, requiring a wait of up to 24 hours. This timeframe may be longer than initially expected for those experiencing payment delays.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. Earnings from the bonus are not withdrawable. However, you can withdraw any winnings you make while playing with the bonus amount.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section, where you'll likely find that the withdrawal request is pending but will be added to your wallet account within 24 hours. If the issue persists, contact their care centre for assistance.
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